Cancellation Policy:

At New Road Clinic, we strive to provide the best possible care and service to all our patients. To ensure efficient scheduling and accommodate the needs of all patients, we have implemented the following cancellation policy:

**1. Cancellation Notice:** Patients are required to provide a minimum of 24 hours' notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient in need of medical attention.

**2. Cancellation Methods:** Cancellation requests can be made by calling our reception at 061-609777 during regular business hours or through our online appointment booking system.

**3. Deposit Requirement:** For certain types of appointments or procedures that require extensive preparation, we require a non-refundable deposit at the time of booking. This deposit will be credited towards the total cost of the appointment.

**4. Forfeiture of Deposit:** If a patient fails to provide the required 24 hours' notice for cancellation or rescheduling, the deposit made at the time of booking will be forfeited. This applies regardless of the reason for cancellation.

**5. Exceptions:** We understand that unforeseen circumstances may arise, such as emergencies or sudden illness, which may prevent a patient from providing the required notice. In such cases, we encourage patients to inform us as soon as possible, and we will do our best to accommodate them without penalty. Exceptions to the forfeiture of the deposit will be determined at the discretion of the medical centre management.

**6. Repeated Non-Compliance:** Patients who repeatedly fail to provide the required notice or who habitually miss appointments may be subject to additional booking restrictions or further penalties.

**7. Communication:** Our medical centre will make efforts to remind patients of their upcoming appointments via text message. However, it is ultimately the responsibility of the patient to manage their appointments and adhere to the cancellation policy.

**8. Refund Policy:** Deposits made for appointments that were cancelled with the appropriate notice will be refunded in full. Refunds will be processed within 5 working days from the date of cancellation.

By adhering to this cancellation policy, we aim to improve appointment availability, enhance patient access to our services, and deliver optimal healthcare services to everyone in need. We appreciate your understanding and cooperation in ensuring a smooth and efficient scheduling process. If you have any questions or concerns regarding this policy, please do not hesitate to contact our administration team.
Thank you for choosing New Road Clinic for your healthcare needs.


The childhood immunisation schedule
Q: What vaccines will my child get at birth?
A: When your child is born, a Health Service Executive (HSE) doctor will give your child the BCG vaccine 
(Bacille Calmette Guerin) at the maternity hospital or later at HSE clinic. This vaccine protects against Tuberculosis (TB).
Q: What can I expect after this vaccination?
A: Three to six weeks after the BCG vaccine, a small red pimple usually appears at the side of the injection. The pimple will remain for a number of weeks and there may be a slight discharge. A scab may form over the injection side. This is normal. The scab will heal and leave a small scar.
Q: What happens next?
A: The HSE will write to tell you to arrange to visit your GP for the immunisations. Remember! Your child needs five visits to your GP to complete their course of vaccines. 
Q: What vaccines will my child get?
A: When your child is two months of age they will get two vaccines:
6in1 vaccine to protect against diphtheria, haemophilus influenzae B (Hib), hepatitis B, pertussis (whooping cough), polio and tetanus and the PCV vaccine to protect against pneumococcal disease.
When your child is four months of age they will also get two vaccines:
6in1 vaccine (this is the same vaccine that your child got when they were two months of age) and
MenC vaccine to protect against meningococcal C disease.
At age of six months they will get three vaccines:
6in1 (same vaccine that your child got when they were two and four months old)
PCV (same vaccine that your child got when they were two months old)
MenC (same vaccine that your child got when they were four months old)
At 12 months they will get two vaccines:
PCV booster (this is the same vaccine that your child got when they were two and six months of age)
MMR vaccine to protect against measles, mumps and rubella.
When your child is 13 months old they will get two vaccines:
MenC booster (same that your child got when they were four and six months of age)
Hib booster (your child got this vaccine previously as one of the components of the 6in1 vaccine)
Q: What can I expect after vaccination?
A: Your child may have a sore leg or fever after vaccination. If they have very high fever over 39.5 you can give them plenty of fluids and paracetamol or ibuprofen.
After MMR vaccine child may have a mild rash with fever (mini-measles) 6-10 days after vaccination but this is not contagious. They may get swelling of their salivary glands under the jaw (mini-mumps) three weeks after vaccination, this is also not contagious.
Q: When is the next vaccine?
A: Your child has now completed childhood schedule and does not need any more vaccines until they are 4-5 years old. Then they will get two boosters: MMR and 4in1.